February 5, 2010

Follow ups promised on DSHS Community Services Division workers

At last week’s (Jan. 28) meeting of the DSHS Community Services Division Ad Hoc Union/Management Communications Committee, the Federation team reached agreement to receive follow-up on a long list of issues.

Included:
  • continued allowance of flexible schedules so that employees can serve more clients, especially those who work during the day; 
  • when overtime is offered, the employees be allowed to work the batch, which the union team considers to be the work with the highest impact on providing good customer service and reduces call volume; 
  • the team also asked that daily state deployment put more emphasis on the batch work, even if it causes longer call-wait times for clients because the longer-term payoff for customer service is worth it; 
  • that further roll-out of the Service Design Review (SDR), including the call centers, be delayed until the pilot areas work the bugs out; 
  • that more opportunities be created for employees and managers to work together collaboratively to solve problems, at the statewide and office level. 
For more, go to the CSD Blog at http://wfsec28-csd.blogspot.com/.
at

No comments:

Post a Comment

Comment Policy

We appreciate our readers and thank you for adding to the discussion. The following guidelines are established to ensure respectful tone in the comments of readers so we can all enjoy the site.

• Keep comments on topic - any comment that appears to be off-topic will be edited or deleted.

• Profanity - we’re PG13 here. Moderate language is allowed, but we reserve the right to edit out anything offensive.

• Personal attacks - personal attacks on the authors or other commentators will result in an immediate ban.

• Editor’s right - While we encourage comments that challenge or offer constructed criticism, we reserve the right to edit or remove any post, and to ban a user.*

• External linking - external links are ok, if they are relevant to the original post and your comment. Simply linking to your own site will be frowned upon.

Final Words

You, and only you, are responsible for your words. Once your comment is submitted, that’s it — you’re immortalized. Think before you submit.

*WFSE members are protected under the following Communications Ethics policy:

Under the provisions of the AFSCME “Bill of Rights for Union Members” regarding communications, “Members shall suffer no impairment of freedom of speech concerning the operations of this union. Active discussion of union affairs shall be encouraged and protected within this organization.”

If you believe your comments were removed unfairly, you may protest the removal of your post to the Communications Committee. Leave your protest at Contact Us on WFSE.org